Delivering Customer Experience & Operational Maturity for Growing Businesses
We help early-stage B2B and B2C companies reduce risk, increase transparency, and boost revenue through process improvement and data solutions.
Did you know? Acquiring a new customer can cost 5 to 25 times more than keeping an existing one. Is your Operations doing all it can to increase customer retention and minimize churn?
Our Winning Formula
Operational Leadership
Expert guidance to streamline your business processes and enhance efficiency.
Technical Expertise
Cutting-edge technical knowledge to implement effective solutions.
Cost-Effective Solutions
Maximize ROI while minimizing operational expenses.
Our Services
Operations Assessment
Comprehensive 100-point evaluation of current operations to identify gaps and elevate exposure to Operational risks.
Fractional Operations Management
Part-time operational leadership support to enhance efficiency without full-time costs.
Recent Results Delivered
Cellular Trail Camera Company
50%
Team Growth
Expanded domestic and international teams within just 4 months
17%
Support Volume
Launched chat capability to solve this portion of overall support volume within 2 months
95%
CSAT Score
Achieved excellent customer satisfaction across multi-channel support activities
IT Services Company
- Established program to identify and secure at-risk customers resulting in over 90% revenue preservation
- Minimized YOY peak season ticket volume increase to 2% while growing user base by over 25%
- Designed and deployed scalable customer implementation and onboarding process achieving over 90% forecast accuracy and 95% on-time delivery
Healthcare SaaS EHR Platform
- Decreased Contract-to-Cash interval by 47%
- Achieved 100% increase in implementations per month
- Decreased internal training cost by 50%
- Increased NPS score by 61%
More Client Success Stories
Hosting/IT Services
- Moved KPIs from red to green in 3 months
- Increased workload by 30%
- Drove implementation of a global order segmentation model
- Cut implementation interval 40%
AI Agent Assist SaaS Platform
- Reduced Implementation Interval by 50%
- Decreased Contract-to-cash interval by 60%
- Achieved 95% SLA on new customer implementations
Ready to Transform Your Operations?
Toren's unique combination of operational leadership and technical expertise delivers cost-effective solutions that drive real business results. Contact us today to learn how we can help your business achieve operational maturity.